General Manager

Stord

General Manager overseeing operations at Stord's fulfillment centers, driving efficiency and customer satisfaction across facilities. Leading teams in a high-volume, fast-paced environment while managing P&L responsibilities.

Posted 5/31/2026full-timeHebron • Kentucky • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Prepare and own P&L for the AOR.
Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
Partner with Talent Acquisition on recruiting and strategic labor planning efforts
Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
Develop and deliver comprehensive peak season strategies.
Collaborate cross-functionally to deliver an unmatched customer experience.
Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.
Responsible for the overall direction, coordination, and evaluation of the talent in AOR
Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.

Requirements

What you’ll need

Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field
8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
Experience with Lean and Six Sigma methodologies
Experience developing and owning P&L across multiple fulfillment/distribution centers.
Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
Excellent verbal and written communication skills, including experience presenting to executives on operational performance.

Benefits

Comp & perks

Relocation is available for this role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementoperational strategieskey operational metricsbudget managementLean methodologySix Sigma methodologyfinancial performance monitoringcost controlcustomer satisfaction improvementpeak season strategies

Soft Skills

leadershipteam developmentmentoringcross-functional collaborationcommunicationinspiringempoweringrisk identificationproblem-solvingorganizational skills