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About the role
Key responsibilities & impact- Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
- Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
- Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
- Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
- Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
- Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
- Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
- Collaborate with management to identify and convert growth opportunities into tangible results.
Requirements
What you’ll need- 4 years of experience in customer experience, account management, or a related field.
- Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment.
- Excellent communication and relationship-building skills to work effectively with internal and external stakeholders.
- Analytical mindset with attention to detail and problem-solving capabilities.
- Experience with financial processes, including auditing invoices and managing accounts receivable.
- Ability to lead customer business reviews and provide strategic recommendations.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experienceaccount managementservice solutionsfinancial processesauditing invoicesaccounts receivablestrategic recommendations
Soft Skills
communication skillsrelationship-buildinganalytical mindsetattention to detailproblem-solvingability to manage multiple priorities