Stord

Billing Specialist – Parcel

Stord

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Handle the preparation of complex client invoices for both fulfillment services and parcel, applying expertise in Excel, including VLOOKUP and Pivot Tables
  • Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded
  • Build strong relationships with customers to resolve disputes in order to facilitate timely payments
  • Document and update billing procedures, while recommending and implementing best practices to improve efficiency
  • Provide management with key performance indicators, leveraging data analysis to offer visibility into billing issues, revenue trends, and operational variances
  • Assist with requests related to internal and external audits.

Requirements

  • A bachelor’s degree in business or data analytics or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry
  • Direct experience working with 3PL billing and processes is highly desirable
  • Advanced proficiency in Microsoft Excel is essential, including mastery of functions like VLOOKUP, Pivot Tables, and complex formulas for data analysis
  • Experience with Freshdesk, Salesforce, NetSuite a plus
  • Proven ability to perform data analytics on copious amounts of data to prepare customer invoices, identify discrepancies, and investigate billing issues
  • Demonstrate strong communication skills, fostering effective collaboration both within the team and other departments, time management, and ability to work independently in a fast-paced, dynamic environment are critical.
  • A self-motivated, organized, strategic thinker with a keen attention to detail.
Benefits
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelVLOOKUPPivot Tablesdata analysiscomplex formulas3PL billingbilling procedureskey performance indicatorsdiscrepancy identificationaudit assistance
Soft Skills
communicationcollaborationtime managementindependenceattention to detailstrategic thinkingrelationship buildingproblem resolutionorganizational skillsself-motivation