Stord

Application Support Engineer

Stord

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Assist in developing operational and systemic solutions for business problems inside the organization during second shift hours of 10:00AM EST - 7:00PM EST Monday-Friday with weekend on call support one weekend per month
  • Review and edit requirements, specifications, business processes and recommendations related to proposed WMS and OMS solutions
  • Test system functionality including writing test scripts and executing user acceptance testing
  • Manage and enforce product release deadlines and schedules
  • Assist with training of super users within the organization
  • Validate and maintain end-user documentation
  • Independently resolve support issues (bugs and service requests) for WMS and related applications
  • Responsible for tracking issues and resolving within targeted support SLAs
  • Understand business issues and data challenges of various client organizations and industries
  • Work with APIs and Integration mapping between different business systems
  • Receive, evaluate, prioritize incidents, and provide support for internal and remote users experiencing hardware, software, networking, server, and other technology-related issues
  • Train and assist users on an as needed basis with software and hardware inquiries
  • Embrace an ever-changing environment while simultaneously balancing multiple projects; able to switch priorities and focus as needed
  • Ability to work both independently and within a team-oriented environment
  • Strong organizational skills with attention to detail

Requirements

  • Bachelor’s Degree in Business Administration, Supply Chain Management, Information Systems or related technology degree preferred
  • 4+ years of related experience training and/or supporting a WMS
  • Experience in logistics including warehousing, packaging and fulfillment
  • Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes
  • Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred
  • Understanding of software development cycle
  • Salesforce, Jira/Confluence experience is preferable
  • Flexibility - responsibilities may require occasional evening and weekend work.
Benefits
  • Flexible work arrangements
  • Professional development
  • On-call support
  • Equal opportunity employer
  • E-verify participant
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WMSOMSuser acceptance testingtest scriptsAPI integrationproblem solvingsoftware development cyclelogisticsmulti-site warehousingsupport SLAs
Soft Skills
organizational skillsattention to detailindependent workteam-orientedflexibilitytrainingcommunicationprioritizationadaptabilitytime management
Certifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in Supply Chain ManagementBachelor’s Degree in Information Systems