QA Engineer

• Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region.
• Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
• Lead deployment of ICQA tools, training matrices, and network-standard reporting.
• Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.
• Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
• Review daily/weekly data to identify trends, high-risk areas, and performance drift.
• Conduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability.
• Ensure compliance with GMP, GDP, and customer-specific quality requirements.
• Support execution of CAPA, audit responses, and inventory-related escalations.
• Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.
• Directly manage and develop site-level ICQA Managers or Supervisors across the region.
• Create a culture of accuracy, accountability, and proactive problem-solving.
• Partner with HR and Ops Directors to forecast staffing, training, and succession planning.
• Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.
• Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.
• Support root cause analysis and CAPA implementation to address errors and control gaps.

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