Customer Service Representative

Stora Enso

Customer Service Representative serving as the first contact for customer inquiries at Stora Enso. Building relationships and providing accurate service for orders and logistics in a sustainable environment.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handles initial customer contact for general inquiries such as pricing, products, deliveries etc.
Acts as liaison between customers and European mills.
Builds and maintains business relationship with clients.
Provides prompt and accurate service.
Has the ability to troubleshoot and provide excellence in customer service.
Order entry within an in-house database.
Inventory management – stock replenishment.
Shipping documentation/follow up and steering of domestic Logistics.
Collection of accounts receivables.
Performs special projects that enhance business operation and processes.

Requirements

What you’ll need

Bachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to communicate in English.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers and customers.
Knowledge of an inventory software, order processing systems and word processing software.

Benefits

Comp & perks

Impactful Sustainability: Be part of meaningful projects that champion sustainability, shaping a greener future.
Career Advancement: Grow professionally within a global company that values your development and encourages growth.
Innovative Environment: Thrive in a dynamic workplace that fosters creativity, initiative, and innovation.
Global Influence: Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.
Volunteer Opportunities: Take time off to engage in volunteer initiatives that contribute positively to communities and causes.
Flexible Work Options: Enjoy genuine work-from-home opportunities that support work-life balance and productivity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order entryinventory managementshipping documentationaccounts receivablesbusiness correspondencereport writing

Soft Skills

customer servicetroubleshootingcommunicationrelationship buildingpresentation skills

Certifications

Bachelor's degree