Stonewater

IT Support

• Define and lead the enterprise architecture vision, principles, standards and roadmaps aligned to strategic priorities
• Provide expert oversight and assurance across technology and transformation initiatives
• Translate complex business needs into practical, future-focused architectural designs
• Establish and embed architecture governance and design authority processes
• Lead and develop a team of system owners and architects, building capability and driving continuous improvement
• Identify opportunities to enhance systems, integration and service resilience
• Conduct horizon scanning for emerging technologies and assess their business value
• Influence senior stakeholders and support key investment decisions with clear insights and recommendations

Head of Enterprise Architecture

Communications

• Lead the development and delivery of our customer communications strategy and annual communications plan
• Create and oversee high-quality communications, including key publications such as the annual customer report
• Collaborate with internal teams and external partners to ensure consistent and aligned messaging
• Champion multi-channel communication approaches, ensuring accessibility and inclusivity
• Use data, insight and analytics to measure and improve communication effectiveness
• Enhance and grow our digital and social media presence, building strong customer engagement
• Promote self-service options and clear service information to improve customer understanding
• Ensure all communications meet regulatory and compliance requirements
• Lead and support a team of communications professionals

Customer Communications Manager

Human Resources

• Act as a trusted advisor to managers and leaders, building strong, collaborative relationships across the organisation.
• Deliver a proactive, commercially focused employee relations service, providing clear advice within employment legislation and minimising organisational risk.
• Take ownership of employee relations cases, including disciplinaries, grievances, performance management, and investigations, ensuring timely and fair outcomes.
• Conduct workplace investigations and produce high‑quality, evidence‑based reports with clear recommendations.
• Coach and influence managers to develop their confidence and capability in handling people issues effectively.
• Design and deliver HR training and coaching interventions aligned to organisational needs and emerging trends.
• Analyse workforce and performance data to identify trends (e.g. absence, turnover) and work with specialists to develop action plans.
• Collaborate closely with People team colleagues, Legal and other internal functions to ensure joined‑up, consistent people solutions.
• Support the continuous improvement of ER policies, processes and ways of working, embedding best practice and inclusion.

Head of Enterprise Architecture

Customer Communications Manager

Employee Relations Specialist