Stoneridge Software

Account Manager, Microsoft Dynamics 365

Stoneridge Software

full-time

Posted on:

Location Type: Remote

Location: Remote • Minnesota • 🇺🇸 United States

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Salary

💰 $86,400 - $124,300 per year

Job Level

Mid-LevelSenior

About the role

  • Manage a book of pooled and nurtured accounts with light-touch relationship models.
  • Execute targeted outreach campaigns to increase client engagement using automated tools (e.g., email cadences, digital content, webinars).
  • Monitor client activity and proactively reach out to re-engage inactive or at-risk accounts, as well as those that display fit or interest in service offerings.
  • Surface cross-sell and upsell opportunities through data insights, usage patterns, and client feedback.
  • Support outbound initiatives to promote relevant services or solutions based on client segment and profile.
  • Maintain clear documentation of outreach and engagement efforts in CRM and account tracking systems.
  • Prioritize learning about key solutions (Microsoft and Stoneridge offerings) and industry trends to better support client conversations.
  • Maintain accurate and up-to-date client records, interactions, and opportunity data in CRM.
  • Use data to segment accounts, personalize messaging, and track performance against engagement and conversion goals.
  • Generate reports on account health, engagement metrics, and growth opportunities.
  • Partner with marketing to deploy effective nurture campaigns and client education efforts.
  • Work closely with Client Partners to identify accounts ready for elevated strategic engagement.

Requirements

  • Bachelor's degree in Business Administration, Sales, or a related field, or equivalent work experience
  • Proven experience in account management or a similar client-facing role (e.g., Key Account Manager, Sales Account Manager, or Junior Account Manager)
  • Hands-on experience selling Microsoft Dynamics Suite solutions
  • Strong communication and presentation skills, with the ability to influence stakeholders at all levels, including executives and C-suite leaders
  • Skilled in using CRM systems and Microsoft Office applications, with a strong focus on Excel
  • A track record of delivering customer-centric solutions that drive value
  • Skilled at managing multiple accounts and projects simultaneously, with keen attention to detail
  • Excellent listening, negotiation, and presentation capabilities
  • Communicates effectively, actively listens and involves others and ensures messages are clearly conveyed
  • Ability to communicate effectively in both spoken and written English
  • Exhibits Stoneridge Software's Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
Benefits
  • Medical Insurance (premiums for employees paid for by the company)
  • Dental Insurance
  • Vision insurance
  • 401(k) contribution program (US) or RRSP Benefits (Canada)
  • Life insurance
  • Disability Benefits
  • Paid parental leave
  • Paid flexible time off
  • Paid sick time (US) or floater days (Canada)
  • Paid holidays
  • Flexible work schedules
  • Mobile/internet reimbursement
  • Employee and family assistance program
  • Learning and development allowance
  • Employer charitable contribution
  • Social wellness clubs
  • Paid business mileage
  • Home office and wellness allowance (US Only)
  • HSA contribution (US Only)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementMicrosoft Dynamics SuiteCRM systemsdata analysisclient engagementoutreach campaignsreport generationExcelnegotiationpresentation skills
Soft skills
communicationlisteningattention to detailinfluenceclient-centricteam collaborationadaptabilityproblem-solvingtenacityintegrity