Account Manager – WMS SaaS
Datex
Account Manager, Microsoft Dynamics 365
Stoneridge Software
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $86,400 - $124,300 per year
Job Level
Mid-LevelSenior
About the role
- Manage a book of pooled and nurtured accounts with light-touch relationship models.
- Execute targeted outreach campaigns to increase client engagement using automated tools (e.g., email cadences, digital content, webinars).
- Monitor client activity and proactively reach out to re-engage inactive or at-risk accounts, as well as those that display fit or interest in service offerings.
- Surface cross-sell and upsell opportunities through data insights, usage patterns, and client feedback.
- Support outbound initiatives to promote relevant services or solutions based on client segment and profile.
- Maintain clear documentation of outreach and engagement efforts in CRM and account tracking systems.
- Prioritize learning about key solutions (Microsoft and Stoneridge offerings) and industry trends to better support client conversations.
- Maintain accurate and up-to-date client records, interactions, and opportunity data in CRM.
- Use data to segment accounts, personalize messaging, and track performance against engagement and conversion goals.
- Generate reports on account health, engagement metrics, and growth opportunities.
- Partner with marketing to deploy effective nurture campaigns and client education efforts.
- Work closely with Client Partners to identify accounts ready for elevated strategic engagement.
Requirements
- Bachelor's degree in Business Administration, Sales, or a related field, or equivalent work experience
- Proven experience in account management or a similar client-facing role (e.g., Key Account Manager, Sales Account Manager, or Junior Account Manager)
- Hands-on experience selling Microsoft Dynamics Suite solutions
- Strong communication and presentation skills, with the ability to influence stakeholders at all levels, including executives and C-suite leaders
- Skilled in using CRM systems and Microsoft Office applications, with a strong focus on Excel
- A track record of delivering customer-centric solutions that drive value
- Skilled at managing multiple accounts and projects simultaneously, with keen attention to detail
- Excellent listening, negotiation, and presentation capabilities
- Communicates effectively, actively listens and involves others and ensures messages are clearly conveyed
- Ability to communicate effectively in both spoken and written English
- Exhibits Stoneridge Software's Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
Benefits
- Medical Insurance (premiums for employees paid for by the company)
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development allowance
- Employer charitable contribution
- Social wellness clubs
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementMicrosoft Dynamics SuiteCRM systemsdata analysisclient engagementoutreach campaignsreport generationExcelnegotiationpresentation skills
Soft skills
communicationlisteningattention to detailinfluenceclient-centricteam collaborationadaptabilityproblem-solvingtenacityintegrity
