Stoneridge

Account Manager

• Build and maintain strong, long-lasting customer relationships
• Be “Stoneridge’s voice” at the customer ensuring that the customer understands our direction, leadership, product pipeline etc
• Operating as the lead point of contact for any and all matters specific to account
• Identify new business opportunities and collaborate with internal teams to develop strategy on how to best position Stoneridge to win business
• Grow current portfolio of business, ensure profitability and identify areas for improvement, for both the customer and Stoneridge
• Ensure the timely and successful delivery of Stoneridge solutions, according to customer needs and objectives
• Act as “Voice of Customer” in discussions with internal stakeholders; understanding customer needs, technology trends, processes, strategy, decision makers etc
• Drive quotation process with support from product line management, ensuring quotes are submitted on time and in a professional manner
• Document and track customer open issues
• Drive aggressively their resolution with all the other relevant functions (e.g., engineering, operations…)
• Drive contract negotiations with support from the Legal team

Key Account Manager – Off-Highway