Guest Service Agent – Night Auditor

Stonebridge Companies

Guest Service Agent managing hotel check-ins, payments, reservations, and guest issues. Supporting Stonebridge’s front-office operations at New York properties.

Posted 8/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in property management systems and basic office software, alongside strong customer service and communication skills. Capable of performing basic bookkeeping tasks and managing cash transactions while maintaining attention to detail and organizational skills.

Highest-signal resume keywords

Property Management SystemsCustomer ServiceBasic BookkeepingCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic BookkeepingCash HandlingRoom AssignmentsGuest RegistrationPayment ProcessingReservation ManagementAccount ReviewCharge PostingProblem-SolvingAttention to Detail

Soft Skills

Customer ServiceCommunicationOrganizational SkillsFlexibilityIndependence

Tools & Technologies

Property Management SystemsOffice SoftwareTelephonesSwitchboards

Industry Keywords

Hotel Front DeskGuest ServiceCheck-Out ProceduresHousekeeping CoordinationGuest Inquiries

About the role

Key responsibilities & impact

Greet, register, and assign rooms to arriving guests
Verify guest credit and establish payment methods
Maintain accurate room availability and guest account records using property management systems
Compute bills, collect payments, and make change
Perform basic bookkeeping, including balancing cash accounts
Issue room keys and provide instructions to bell attendants
Review accounts and charges during check-out
Post room, food, beverage, and service charges to ledgers
Transmit and receive guest messages using telephones or switchboards
Coordinate with housekeeping and maintenance to address guest issues
Make and confirm guest reservations
Answer inquiries about hotel services and nearby dining, shopping, and entertainment

Requirements

What you’ll need

Previous experience in a hotel front desk or guest service role preferred
Strong customer service and communication skills
Proficiency in property management systems and basic office software (e.g., Word, Excel)
Ability to handle cash transactions and perform basic bookkeeping tasks
Excellent problem-solving abilities
Strong organizational skills with attention to detail
Ability to work independently and follow established hotel policies and procedures
Flexible schedule required, including availability for evening, weekend, and holiday shifts
Ability to stand and walk for long periods throughout the shift
Ability to lift and carry up to 10 lbs. occasionally
Frequent use of a computer and telephone

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
PTO
401(k) matching
Wellness support
Life and disability coverage
Savings accounts
Tuition aid
Travel and lodging perks
Reasonable accommodations for qualified individuals with disabilities