Stone Hendricks Group

Personal Lines Account Manager – Insurance

Stone Hendricks Group

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Serve as the primary point of contact for personal lines clients, handling all service requests including policy changes, billing inquiries, and claims assistance.
  • Process endorsements, renewals, and other policy-related documentation with accuracy and efficiency.
  • Proactively address and resolve client issues, ensuring a high level of customer satisfaction.
  • Work closely with our sales team and carriers to provide seamless support and ensure client needs are met in a timely manner.

Requirements

  • Current Property & Casualty license
  • Minimum 3 years of experience as a Personal Lines CSR
  • Proficient in AMS 360 Management System or Vertafore
  • Experience in Commercial Lines (bonus)
  • Strong organizational skills and keen attention to detail
  • Customer-focused mindset.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
policy changesbilling inquiriesclaims assistanceendorsementsrenewalsAMS 360 Management SystemVertafore
Soft Skills
customer satisfactionorganizational skillsattention to detailcustomer-focused mindset
Certifications
Property & Casualty license