Quality and Monitoring Analyst – Mid-level

Stone & Company

Analista de qualidade monitorando métricas, dashboards e atendimento ao cliente na Stone. Gerando relatórios e melhorias contínuas para uma empresa brasileira de tecnologia e serviços financeiros.

Posted 8/12/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data visualization and SQL for effective data analysis and reporting, while ensuring the accuracy and clarity of data presentation to support leadership decision-making.

Highest-signal resume keywords

Data Visualization ToolsSQL ProficiencyMonitoring Metrics DesignCustomer Interaction ImprovementDocumentation Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisMonitoring MetricsQuality DashboardsBehavioral Pattern AnalysisRisk Identification

Soft Skills

CollaborationCommunicationContinuous Improvement

Tools & Technologies

LovableLookerSpeech Analytics ToolsText Analytics Tools

Industry Keywords

CSATNPSChurnCustomer Relationship Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Collaborate with operations leaders to design, implement and refine monitoring metrics for productivity, efficiency, anomalous behaviors and attempts to circumvent targets
Maintain, optimize and ensure continuous operation of monitoring and quality dashboards and the monitoring app
Ensure the accuracy and clear presentation of data for leadership
Produce monthly reports on offenders, behavioral patterns and identified risks
Provide analyses and recommendations to support leadership decision-making
Manage the lifecycle of monitoring indicators, from proposal and validation to implementation and decommissioning
Keep documentation of processes, metrics and business rules up to date
Monitor service standards across customer relationship operations
Identify opportunities to improve customer interactions by aligning indicators such as CSAT, NPS and Churn
Support clear processes, team training, structured management, innovation and continuous improvement using data and AI

Requirements

What you’ll need

Proficiency with data visualization tools (Lovable, Looker)
Knowledge of SQL for processing and extracting raw data
Familiarity with speech & text analytics tools is desirable
8-hour workday + 1-hour lunch break
5x2 schedule, Monday to Friday
Availability for hybrid work model in Rio de Janeiro

Benefits

Comp & perks

Fixed salary
Variable Compensation Package* (PLR, ILP or Commission)
Health and Dental plan with co-payment
Hospital Virtual Verde: telemedicine team available 24/7
Medication subsidy
Meal Voucher and/or Food Voucher - Pluxee*
Childcare assistance (for children up to 5 years and 11 months)
Assistance for children with disabilities
Life insurance
Fuel allowance or commuting allowance*
Home office allowance* (only for Hybrid or Remote contracts)
Welcome kit for new parents
SESC partnership*
Education benefit - internal self-development platform (Studa and Stone Library)
Acolhe360º - Emotional support (free)
Quick Massage and Clinic*
Wellhub
TotalPass
Pet Club
Flash
Férias&Co
VT (transportation voucher)
Allya
Educational partnerships