Business Intelligence Analyst – Mid-level
Stone & Company
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Build and track metrics to measure customer experience, analyzing performance and identifying improvement opportunities and areas of concern;
- Analyze data and results to support decision-making and problem-solving related to customer experience;
- Lead the process of calculating RC results and incentives, ensuring accuracy and consistency of information;
- Define targets and performance-tracking criteria in collaboration with relevant teams;
- Develop, maintain, and enhance indicator dashboards, ensuring visibility and clarity of results;
- Prepare and update indicator cards for periodic monitoring and executive communication.
Requirements
- Knowledge of Looker Studio
- Knowledge of SQL
- Organized with strong priority-management skills
- Good verbal and written communication
- Strong analytical ability for data interpretation
- A strong curiosity and desire to understand root causes
Benefits
- 🩺 Health and Dental Insurance
- 🏥 Verde Virtual Hospital: access to a multidisciplinary medical team, therapists, and a health team available 24/7 for quick, convenient care
- 🥗 Meal Voucher and/or Food Voucher (Sodexo)
- 💪 Gympass
- 👶 Childcare Assistance - for children up to 5 years and 11 months
- 💚 Life Insurance
- 🚗 Transportation Voucher
- 🌴 SESC benefits (partner program)
- 💰 Fixed Salary
- 💲 Variable Compensation (for some roles)
- ✏ Education Benefit - Internal platform with access to books, podcasts, training and video lessons for self-development (Studa and StoneCo Library)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata analysismetrics trackingperformance analysisdashboard developmentindicator monitoring
Soft Skills
organizational skillspriority managementverbal communicationwritten communicationanalytical abilitycuriosityproblem-solving