Customer Relationship Analyst
Stone & Company
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- You will be responsible for post-sales support, regardless of the Stone product, through one of our four communication channels (email, chat, WhatsApp, or phone) and via CRM.
- During your time with us, you will be assessed against quality and efficiency targets that allow us to measure support performance and drive continuous improvement for our customers. After all, our goal is not only to resolve issues but also to delight Brazilian entrepreneurs.
Requirements
- Strong verbal and written communication skills;
- University degree in progress or completed;
- At least 1 year of prior experience in Customer Relationship roles;
- Didactic approach and customer-focused mindset;
- Problem-solving and decision-making skills;
- Ability to prioritize and handle multiple tasks simultaneously.
Benefits
- 🩺 Health and Dental Insurance
- 🏥 Vitta Digital Hospital: access to a multidisciplinary medical team, therapists, and a health team available 24/7 for quick and convenient care
- 🥗 Meal and/or Food Allowance - Sodexo
- 💪 Gympass
- 👶 Childcare Assistance - for children up to 5 years and 11 months
- 💚 Life Insurance
- 🚗 Commuter Allowance (available for on-site positions only)
- 🌴 SESC benefits
- 💰 Fixed Salary + Profit Sharing (PLR) (when requirements are met)
- ✏ Education Benefit - internal platform with access to books, podcasts, training, and video lessons for self-development (Studa and StoneCo Library)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwritten communicationdidactic approachcustomer-focused mindsetproblem-solvingdecision-makingability to prioritizemultitasking
Certifications
university degree