Customer Experience Analyst – High Ticket

STLFLIX

Customer Experience Analyst at STLFLIX overseeing high-ticket client onboarding and satisfaction through proactive communication and support. Ensuring organized mentorship processes for a rewarding experience.

Posted 4/29/2026full-timeJoinville • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure an exceptional experience for mentees by working closely, in an organized and proactive manner throughout the entire journey, strengthening relationships and contributing to client retention and satisfaction.
Lead the onboarding of new mentees, ensuring a structured and welcoming entry.
Closely monitor the customer journey, track engagement, and anticipate needs.
Serve as the point of contact between mentees and mentors, ensuring alignment and smooth communication.
Manage scheduling, communications, and operational routines of the mentorship program.
Execute follow-ups and reminders, and support requests related to payments and program organization.
Provide support during meetings and live sessions, ensuring a positive experience for participants.
Keep records and controls up to date in internal tools.
Act proactively to retain customers and strengthen relationships with the user base.
Collaborate with the internal team to continuously improve the customer experience.

Requirements

What you’ll need

Previous experience in customer service, Customer Experience, relationship management, or similar areas.
Excellent verbal and written communication, with a professional and empathetic demeanor.
Strong organizational skills to manage multiple clients and concurrent demands.
Proactivity and a sense of ownership to resolve problems autonomously.
Comfortable using digital tools (Google Workspace, spreadsheets, communication platforms).
Comfortable interacting directly with clients in meetings and check-ins.
Nice to have / Differentials:
Experience with high-ticket clients or more consultative service models.
Experience with educational products, mentorship programs, or digital info products.
Knowledge of CRM tools or customer support automation platforms.
Experience managing communities or facilitating group follow-ups.

Benefits

Comp & perks

Contracting on a PJ (contractor) model.
Flexible working hours.
Work location: Joinville, SC (Brazil).
Innovative, collaborative environment with real space to test ideas.
English lessons included — group classes up to 3x per week during work hours, subject to class availability and scheduling.
Referral bonus — brought a partner? You may be eligible for a R$ 250 bonus, subject to the current campaign.
Tenure recognition — after 1 year with us you may receive an Ender 3 3D printer. In subsequent years, recognition actions may include filament so you can keep creating without limits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicerelationship managementcustomer experienceCRM toolscustomer support automation

Soft Skills

communicationorganizational skillsproactivityempathyproblem-solving