Stitch

Delivery Director

Stitch

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Account Management: You will be responsible for servicing a book of business that totals $10M - $15M in revenue. As the most senior delivery leader, you will be managing executive stakeholders, conducting executive sessions, be responsible for project escalations, and partnering with the Client Partner to identify future opportunities. Collaborate cross-functionally with Client Partners, Operations, and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes.
  • Delivery Excellence: You will be responsible for driving successful project execution, ensuring use of standard methodology and processes across your team, and developing best practices for your account portfolio or domain expertise.
  • Operational Management: Manage project margins, proactively resolve scope issues, and address resource allocation challenges to prevent escalation.
  • Delivery Leadership: Manage a team of Associate Directors and drive a high-performance culture by setting clear expectations, providing consistent feedback, partaking in hiring, training and onboarding consultants, celebrating wins, and holding space for continuous improvement.
  • Customer NPS: You will be responsible for maintaining a favorable customer NPS Score across your portfolio.
  • Innovation: Your thought leadership will help us to develop packaged solutions that help achieve client’s business outcomes
  • Occasional travel: Travel up to 20%, to various locations as required.
  • Perform other duties as assigned.

Requirements

  • A minimum of 10+ years of hands-on experience with marketing technology and customer engagement implementations.
  • 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients.
  • 5+ years of direct people leadership experience
  • Experience leading teams of 10 direct reports or more.
  • Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution.
  • Strong executive communication and stakeholder management skills, with experience leading conversations at the C-suite or senior client leadership level.
  • Proven success managing or supporting strategic accounts, balancing team capacity, delivery quality, and client satisfaction.
  • Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
  • Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.
Benefits
  • Medical, dental, vision, and life insurance
  • 401k with company match
  • Flexible PTO policy
  • Monthly tech stipend
  • Paid parental leave
  • In-person onboarding experience at our HQ in Indianapolis, Indiana
  • Mental well-being support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketing technologycustomer engagement implementationsCDPsESPsdata warehousesintegrationsproject managementdelivery excellencescope managementresource allocation
Soft Skills
executive communicationstakeholder managementpeople leadershipteam buildingcoachingcontinuous improvementhigh-performance culturefeedback provisionstrategic thinkinginnovation