Director, Functional Program Lead
Fidelity Investments
Learning and Development Manager
Stitch
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and execute the entire learning framework that fuels the success of our growing team.
- Design a scalable learning and enablement strategy from the ground up, helping our team thrive as they onboard into their roles and grow into confident, effective consultants and client partners who consistently deliver exceptional outcomes to our clients.
- Partner closely with leadership across delivery and sales as well as our operations team to build holistic programs that go beyond checklists by embedding core competencies, elevating best practices, and creating a rhythm of ongoing learning and improvement across our team.
- Own and deliver the end-to-end process for learning and talent development for the team.
- Design and implement scalable programs, playbooks, and frameworks that drive knowledge, consistency, and operational excellence across the team and help them grow in their skill set.
- Ensure our people managers are equipped to help each new Stitch onboard successfully into their specific role by creating scalable learning pathways and programs. You’ll be leading several of these as our Stitchers travel onsite for their first week and partnering with business leaders to ensure subject matter experts are co-faciliators as needed.
- Continually centralize general and role specific knowledge in our knowledge hub to ensure relevant, easy-to-access documentation across tools, processes, and best practices.
- Develop metrics to assess development effectiveness in achieving our business goals and use insights to iterate and evolve programs.
- Champion a culture of learning and curiosity across the team, with regular learning forums, content refreshes, and skill-building initiatives.
- Partner with the People team to ensure skills development aligns with career pathways and performance expectations.
Requirements
- 5+ years in a learning & development role, organizational development, human resources, or similar role ideally at a high growth technology or professional services organization.
- Proven experience designing strategic enablement frameworks and scalable learning programs.
- Experience translating technical or complex concepts into clear, actionable guidance for diverse adult learners.
- An operational mindset where you think in systems and love bringing structure to ambiguity.
- Strong cross-functional collaboration and stakeholder management. You work well across teams and seniority levels.
- Expertise in modern learning methodologies (e.g., competency or skills-based training, AI-driven learning platforms, and gamification.)
- Certification in learning and development (CPTD, ATD or similar) is a plus.
- Must be eligible to work in the United States without visa sponsorship now or in the future.
