Stitch

People Operations Manager

Stitch

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Own and administer our HR and people platforms; be the system expert and first point of contact
  • Build custom reports and dashboards that turn workforce data into actionable insights
  • Evaluate and optimize our HR tech stack to boost efficiency and the employee experience
  • Collaborate with Talent, Operations, and L&D to deliver a seamless onboarding experience
  • Manage our employee offboarding process ensuring smooth transitions
  • Support critical annual programs including Open Enrollment, Performance Reviews, and Employee Engagement initiatives
  • Coach and support first line managers
  • Partner with Recruiting, Operations, Finance, and L&D for smooth, aligned people programs
  • Act as the HR lead on cross-team projects requiring people expertise
  • Build strong relationships with vendors and external partners
  • Partner closely with Finance and Accounting on payroll processing ensuring accuracy across US, Canada, and UK
  • Manage benefits administration including enrollments, life event changes, and inquiries across regions
  • Work with external vendors—leave administrators, brokers, EORs—to ensure flawless service delivery
  • Design and implement engagement strategies that truly connect our remote and hybrid teams
  • Measure effectiveness and continuously improve based on feedback and data
  • Stay on top of employment laws across multiple countries and ensure our policies are aligned
  • Proactively spot risks and advise on compliance solutions to keep us protected

Requirements

  • 5+ years in HR or People Operations
  • Hands-on payroll and benefits management in the US and a strong plus for supporting other countries
  • Deep knowledge of HRIS and HR tech platforms
  • Solid grasp of US employment law, and familiarity with Canadian and UK regulations a bonus
  • Skilled in building reports, analyzing people data, and making strategic recommendations
  • Experienced coach for people managers
  • Proven designer of employee engagement programs for distributed teams
  • Strong project management chops to lead big annual programs
  • Vendor management experience with benefits brokers, leave admins, and global EORs
  • High attention to detail, especially around sensitive employee data and payroll
  • Clear communicator who can translate complex HR topics to diverse audiences
  • Proactive problem solver comfortable navigating ambiguity
  • Must be eligible to work in the United States without visa sponsorship now or in the future.
Benefits
  • Flexible PTO policy
  • Medical, dental, vision, and life insurance
  • Monthly tech stipend
  • Paid parental leave
  • Paid bereavement leave
  • Mental well-being support
  • In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HRISpayroll managementbenefits administrationreport buildingdata analysisemployee engagement program designproject managementvendor managementcompliance solutionsemployment law
Soft skills
coachingcommunicationproblem solvingattention to detailrelationship buildingstrategic thinkingcollaborationadaptabilityleadershipanalytical thinking