Stitch Fix

Client Services Representative

• Support client inquiries through multiple channels, including: hand-written cards, email, chat, phone, Social and Apple Messaging for Business.
• Utilize data and client feedback to personalize outreach efforts effectively.
• Conduct targeted outreach to clients who have experienced issues to resolve their concerns and restore their confidence in the brand.
• Continuously seek ways to improve response times and client satisfaction metrics.
• Provide real-time support via Slack or other communication tools to BPO and internal teams.
• Organize and guide weekly Slack Lead standups with support from your leader.
• Test new processes to improve client support, ensuring efficiency and scalability.
• Provide feedback and insights to help shape agent workflows, product improvements, and policy changes.

Client Support Coordinator