Stitch Fix

CRM Associate

Stitch Fix

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $56,600 - $94,500 per year

About the role

  • Lead and execute CRM campaigns across Email, Push, and SMS, ensuring all communications are launched accurately and on schedule.
  • Own the maintenance and optimization of existing Lifecycle and Transactional workflows, identifying areas to improve customer engagement.
  • Lead the QA process for your owned channels, maintaining high standards for technical accuracy and brand consistency.
  • Analyze performance data to produce weekly and monthly reports, translating metrics into actionable insights for the broader team.
  • Collaborate with Creative and Product teams to coordinate the production of assets that align with our content strategy.
  • Contribute to strategic ideation for Batch and Lifecycle campaigns, bringing fresh ideas to enhance the customer experience.

Requirements

  • 1–3 years of experience in CRM or digital marketing, ideally within an e-commerce focused Lifecycle, Batch and Transactional programs.
  • Detail-oriented operator who can manage complex schedules without losing sight of the big picture customer experience.
  • Developing strategist with a curiosity for data and the ability to explain the why behind campaign performance.
  • Proactive and scrappy, comfortable taking initiative to solve problems and improve internal processes.
  • Strong communication skills, allowing you to partner effectively with Engineering, Creative, and Data Science stakeholders.
  • Passionate about personalization and stay informed on trends in fashion and marketing technology.
Benefits
  • medical, dental, vision, and other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM campaignsEmail marketingPush notificationsSMS marketingLifecycle workflowsTransactional workflowsData analysisPerformance metricsCampaign performanceContent strategy
Soft Skills
Detail-orientedStrategic thinkingProblem-solvingProactiveCommunicationCollaborationCuriosity for dataInitiativeCustomer experience focusCreativity