Stitch Fix

Manager, CRM

Stitch Fix

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $94,900 - $158,000 per year

Job Level

Mid-LevelSenior

About the role

  • analyze, strategize, and execute on CRM initiatives centered around curated shopping experiences, Fix and Freestyle.
  • strengthen all CRM communications, build a robust Lifecycle program, and create a seamless and engaging experience for customers.
  • work across channels: Email, App Push, Direct Mail, SMS and Packaging Inserts.
  • collaborate with Creative, Data Science, Client Experience and Engineering teams.

Requirements

  • 5+ years of experience in CRM marketing, with a strong emphasis in ecommerce focused Lifecycle.
  • experience leveraging Push and SMS across all CRM tactics.
  • experience managing people.
  • take ownership, are an inventive problem solver, and have a high level of accountability.
  • experience working with and running highly personalized CRM programs at scale.
  • great at building cross-functional relationships, and able to navigate and partner with stakeholders across Creative, Product, Engineering, and Customer Service.
  • able to make decisions quickly, move to execution expeditiously, monitor progress and adapt as necessary.
  • strong project management skills.
  • highly data-driven and understand how to design and optimize marketing programs.
  • strong understanding of consumer mindset and consumer empathy.
  • thrive in a fast paced environment and able to adapt to changes quickly.
  • exceptional verbal and written communication skills.
Benefits
  • comprehensive compensation packages
  • inclusive health and wellness benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM marketingecommerceLifecycle program managementPush notificationsSMS marketingpersonalized CRM programsdata-driven marketingproject management
Soft skills
problem solvingaccountabilitycross-functional relationship buildingdecision makingadaptabilitycommunication