Customer Experience Representative – Seasonal, Part Time

Stio

Seasonal CX Representative supporting Stio’s mountain apparel customers by phone, email, and chat. Managing support queues, product inquiries, and performance KPIs remotely.

Posted 8/22/2026part-timeRemote • Colorado, Utah, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and collaboration. Proficient in managing customer inquiries and maintaining performance standards while utilizing tools like Google Workspace and Microsoft Products.

Highest-signal resume keywords

Customer Service ExperienceGoogle Workspace ProficiencyMicrosoft Products ProficiencyAttention To DetailExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intermediate Computer SkillsTyping Skills

Soft Skills

Positive AttitudeVersatilityInitiativeTeam CollaborationOrganizational Skills

Tools & Technologies

Gladly

Certifications & Qualifications

High School Diploma

Industry Keywords

Outdoor Apparel Knowledge

About the role

Key responsibilities & impact

Communicate daily via phone, email and chat with customers and coworkers
Actively manage the customer support conversation queue
Effectively answer customer inquiries in a timely manner and within required KPIs
Understand and articulate Stio product information and processes with ease
Uphold agent performance standards in Gladly accordingly
Report to the Customer Experience Shift Managers

Requirements

What you’ll need

High School diploma or equivalent required
Intermediate computer and typing skills required
Proficiency with Google Workspace and Microsoft Products preferred
Previous experience in customer service preferred
Outdoor apparel/apparel knowledge preferred
Excellent communication skills and a positive attitude
Versatility, demonstrated initiative, and the ability to collaborate with a team
Attention to detail and strong organizational skills required
Holiday hours required
Seasonal role available through March 2027

Benefits

Comp & perks

Flexible scheduling less than 20 hours per week
Holiday pay
$500 Gear Test credit
Seasonal employees will receive a Stio WFH equipment package