Customer Experience Representative – Seasonal, Full Time

Stio

Seasonal Customer Experience Representative supporting Stio’s mountain apparel customers via phone, email, and chat. Managing support queues, product inquiries, and KPI-based service remotely.

Posted 8/22/2026full-timeRemote • Colorado, Utah, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and attention to detail while effectively managing customer inquiries and collaborating with team members. Proficient in using Google Workspace and Microsoft Products to support customer service operations.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsAttention to DetailGoogle Workspace ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intermediate Computer SkillsTyping Skills

Soft Skills

Positive AttitudeVersatilityInitiativeTeam Collaboration

Tools & Technologies

Google WorkspaceMicrosoft Products

Industry Keywords

Outdoor Apparel KnowledgeCustomer SupportKPI Management

About the role

Key responsibilities & impact

Communicate daily via phone, email and chat with customers and coworkers
Actively manage the customer support conversation queue
Effectively answer customer inquiries in a timely manner and within required KPIs
Understand and articulate Stio product information and processes with ease
Uphold agent performance standards in Gladly accordingly
Collaborate daily with Stio distribution centers and customers
Report to the Customer Experience Shift Managers

Requirements

What you’ll need

High School diploma or equivalent required
Intermediate computer and typing skills required
Excellent communication skills and a positive attitude
Versatility, demonstrated initiative, and the ability to collaborate with a team
Attention to detail and strong organizational skills required
Proficiency with Google Workspace and Microsoft Products preferred
Previous experience in customer service preferred
Outdoor apparel/apparel knowledge preferred
Applicants living near a Stio Mountain Studio are strongly preferred

Benefits

Comp & perks

Flexible scheduling 30-40 hours per week after initial 2 week training period
Holiday Pay
Paid Sick Time
$1,000 Gear Test credit
Seasonal employees will receive a Stio WFH equipment package