Call Center Representative

Stiltz Lifts

Call Center Representative guiding customers through consultative sales at Stiltz Homelifts. Managing inquiries and scheduling appointments to enhance safety and independence at home.

Posted 5/8/2026full-timeBethlehem • Pennsylvania • 🇺🇸 United StatesJunior💰 $48,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Establish trust and position Stiltz solutions to enhance safety, independence, and quality of life.
Listen actively, ask strong questions, and guide customers through a structured sales process.
Provide clear, accurate information about our products, services, pricing, and project details using our proven communication approach.
Communicate the value of in-home consultations and schedule appointments for our sales team.
Achieve quality, productivity, and turnaround time expectations in a fast-paced call center environment.

Requirements

What you’ll need

1+ year of experience in a call center, customer service, or inside sales role preferred.
Ability to work non-traditional hours, including evenings and weekends.
Strong phone presence and the ability to connect with customers in a professional, friendly manner.
Motivated by goals, metrics, and outcomes.
Comfortable navigating CRM systems, scheduling tools, email, and internal applications across dual screens.

Benefits

Comp & perks

Uncapped Bonus Potential
Comprehensive Benefits Package: Medical, dental, vision, and life insurance.
Time Off: 20 Days Paid Time Off AND 8 Paid Company Holidays
Retirement Plan: 401(k) with a company match that is immediately vested
Work-Life Balance & Hybrid Work Environment
Collaborative Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

active listeningstrong questioningcommunicationcustomer connectiongoal-orientedprofessional demeanorfriendly manner