Retail Support Specialist

STIHL

Retail Support Specialist assisting with dealer development through training and merchandising. Working remotely to ensure dealers are competitive and effective in the market.

Posted 5/7/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

AssemblySCSS

About the role

Key responsibilities & impact

Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display
Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
Work with existing dealers to help develop their business
Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL
Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
Attend sales meetings, dealer training meetings and other required meetings and training
All other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent education and work experience preferred
Previous sales or retail experience preferred
Previous merchandising experience preferred
1-3 years of related work experience preferred
Travel may be up to 75%
Must be a self-starter and able to perform well with minimal supervision
Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint
Ability to champion and utilize other company-designated software (OneCRM, SAP) as needed
Demonstrates effective time management and strong organizational skills
STIHL product familiarity is required

Benefits

Comp & perks

Competitive pay with multiple bonus opportunities and potential for annual merit increases
Excellent health benefits including Medical, Dental & Vision Insurance
Company-paid Life Insurance and Short & Long-Term Disability
Robust retirement offerings including: A fully vested Pension Plan after 5 years
A 401(k) with generous employer match
Paid time off in addition to 11 Paid Holidays
A strong culture of stability, community, and innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

merchandisingsales trainingproduct assemblyproduct nomenclaturePDISCS installationSCS expansionreportingtime managementorganizational skills

Soft Skills

self-starterminimal supervisioneffective communication

Certifications

Bachelor's degree