Senior Account Executive
WM
Inside Sales Coordinator
STIHL
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
Junior
About the role
- Place dealer phone, fax, and e-mail rollers; update blocked sales orders; manage the e-mail inbox and faxes utilizing various systems and tools; navigate resources such as dealer promotions, electronics, dealer support manuals, and distribution pricing.
- Evaluate the estimated time frames for back-order products.
- Do possible warehouse transfers or Virginia Beach watch orders; create the documents and CRM cases for calls/inquiries; as well as maintain detailed notes.
- Support National Accounts department through processing orders, e-mail responses, converting electronic data interface orders, and confirming part pricing.
- Convert data interfaces from EDI orders and verify account contacts.
- Apply system knowledge for dealer single sign-on, remote login, product registration, warranty claims, and product information website for dealers.
- Apply system knowledge for dealer training websites including STIHL USA, and assist dealers in navigating and resolving issues related to STIHL SSO.
- Process and resolve order discrepancies including missing product, damaged items, and incorrect shipments.
- Utilize system applications to process credits, free ships, rebuilds, and returns while maintaining accounting functions.
- Research issues related to credits, invoices, and any related corrections, and process credit approvals and corrections through third-party vendors.
- Complete order tracking with various shipping companies and file claims for missing/damaged products as necessary.
- All other duties and responsibilities as assigned.
Requirements
- High school diploma or GED required
- Enrollment in or completion of a higher degree program preferred
- 1-3 years of STIHL experience in this field
- SAP or CRM experience is preferred but not required
