Stickeroo

Customer Support

• Working remotely from your home office as part of StickerYou Inc.’s Customer Care team.
• Responsible for increasing and driving customer satisfaction, loyalty and retention by answering customers’ inquiries quickly while managing a high volume of transactions.
• Taking action for on-hold items in PrintShop as appropriate and informing customers.
• Emailing customers as needed, adding notes as needed + updating statuses on orders.
• Using Adobe Acrobat to add text on images to show size examples for customers.
• Investigate missing, incorrect and/or incomplete orders using the available information.
• Communicating with Customers via Email and our Live Chat platform.
• Establish customer loyalty and retention by responding to quickly and respectfully.
• Collaborate with the production department regarding customers' orders, trending issues, and quality concerns.
• Brainstorm strategies to improve outward communication, gain actionable insight on customer issues and increase employee morale.
• Communicate openly with management about concerns regarding processes, user experience, software and/or employee issues.
• Provide solutions that maintain customer satisfaction and follow established policies.
• Tag customer inquiries to accurately monitor trends and develop customer-centric strategies.
• Complete special projects when assigned or given by the Customer Care Team Lead.

Customer Service Associate