Customer Service Manager

STF Recruiting Academy für Startups

Customer Service & Sales Specialist managing marketplace channels for KFZ spare parts E-Commerce. Engaging in telesales, customer inquiries, and process optimization in a digital workflow.

Posted 5/1/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Independent management of 2–3 marketplace channels (channel responsibility)
Handling customer inquiries, returns and complaints — online and by phone
Active telesales, upselling & cross-selling with a genuine sales mindset
Structured processing via a digital service inbox, Asana & sales funnel
Coordination of B2B and B2C customers across multiple platforms
Proactively contributing to the improvement of processes and tools

Requirements

What you’ll need

2–3 years of experience in customer service, sales, or a comparable environment (e.g., Autodoc, Teile24, automotive parts trading or workshops)
Technical understanding of automotive parts or willingness to build this knowledge quickly
Methodical, structured working style — you keep an overview even under high volume
Genuine sales attitude: you don’t just want to help, you want to sell
Enjoy working with digital tools (Asana, ticketing systems, marketplace dashboards)
Strong communication skills in German — written and on the phone
Self-organization and personal ownership — you don’t need someone to tell you what’s next

Benefits

Comp & perks

100% remote — work from anywhere in Germany
Direct collaboration with management — short decision paths, real opportunity to help shape the business
Structured on-site onboarding process
Modern digital workflow with Asana, a structured sales funnel and clear processes
A team that works like you do: solution-oriented, sales-driven, no chaos

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalestelesalesupsellingcross-sellingtechnical understanding of automotive partsstructured working styleself-organizationpersonal ownership

Soft Skills

strong communication skillsgenuine sales attitudemethodical approach