IT Business Support Specialist

Stewart Title

. Provides technical support to users for business applications, addressing issues and optimizing system performance.

Posted 4/8/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides technical support to users for business applications, addressing issues and optimizing system performance.
Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.
Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
Develop and deliver training for support specialists to build team capability and ensure consistent support practices.
Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.

Requirements

What you’ll need

High school diploma required; Bachelor’s preferred
Typically requires 5+ years of related work experience

Benefits

Comp & perks

a variety of health and wellness insurance options and programs
paid time off
401(k) with company match
employee stock purchase program
employee discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

technical supporttroubleshootinguser trainingteam capability buildingprocess automationrelationship buildingperformance analysisstrategic insightsenhancing user experiencecontinuous improvement

Certifications

high school diplomaBachelor’s degree