IT Business Support Specialist
Stewart Title
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Provides technical support to users for business applications, addressing issues and optimizing system performance.
- Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.
- Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
- Develop and deliver training for support specialists to build team capability and ensure consistent support practices.
- Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
- Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
- Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
- Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.
Requirements
- High school diploma required; Bachelor’s preferred
- Typically requires 5+ years of related work experience
Benefits
- a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
technical supporttroubleshootinguser trainingteam capability buildingprocess automationrelationship buildingperformance analysisstrategic insightsenhancing user experiencecontinuous improvement
Certifications
high school diplomaBachelor’s degree