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E-commerce Customer Service, Part- or Full-time
Sternglas GmbHCustomer service representative at Sternglas managing inquiries via email, phone, and chat. Providing solutions related to watch specifications and assisting with returns and payments.
About the role
Key responsibilities & impact- Customer support across all channels: You will respond to customer inquiries and tickets via our system through email, phone, chat, Facebook, Instagram and WhatsApp.
- Solution-oriented advice: You will provide assistance on all matters related to watches and help customers with questions about functionality, care and selection.
- Returns, complaints and payment inquiries: You will handle returns and complaints and ensure smooth processing.
- Product and order information: You will inform customers about our products, current promotions and their orders, thereby strengthening trust in our brand.
Requirements
What you’ll need- Customer service experience: You have experience in customer service, preferably from e-commerce or a call center.
- Interest in watches: Experience in retail, especially in jewelry retail, is a plus but not required — we will provide comprehensive training in watch technology.
- Structured working style: You work in a structured way and keep an overview even under high query volume.
- Strong communication skills: You enjoy interacting with people and communicate clearly and solution-oriented — both in writing and verbally.
- Language skills: You are fluent in German and have a good command of English to communicate with our international customers and the global Sternglas community.
- Team spirit and solution orientation: You are a team player with an open, solution-focused attitude.
Benefits
Comp & perks- Welcome gift: one of our exclusive watches!
- A modern office with top equipment — you will receive everything you need: laptop, monitor, headset.
- Varied tasks in a motivated team and the option to work hybrid.
- Flexible working hours and a pleasant working atmosphere.
- Diverse training opportunities and personal development prospects.
- Regular team events and employee discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencee-commerce experiencecall center experienceretail experiencewatch technology knowledge
Soft Skills
strong communication skillssolution-orientedstructured working styleteam spiritinterpersonal skills