Operations

• Operations Managers are responsible for the oversight and execution of key day-to-day operations elements within Districts
• This includes training, leading and developing a team of Specialists
• They are charged with helping track and achieve revenue goals, improving client loyalty and retention, as well as ensuring the team provides exceptional and consistent services to our clients
• Manage daily operations of Brand Standards Specialists with the goal of providing superior customer service to our clients
• Provide support and development of a team of field Specialists to achieve productivity and profitability goals of the District as well as deliver exemplary customer experiences
• Travel throughout territory shadowing Specialists, visiting with clients, and completing assessments as needed
• Build and maintain tight cohesion and a sense of community within teams, with the goal of fostering a connected group in a very challenging and independent environment
• Retention and turnover rates will be a core measured metric
• Approach, analyze, and develop solutions for areas of concern of low performing Specialists
• Ensure daily and weekly work completion, working directly with the routing and scheduling team
• Review and submit weekly timesheets
• Participate in sales and revenue growth opportunities as directed, helping to deliver on district targets
• Implement and execute tasks, programs, or process changes as directed by senior leadership
• Conduct the selection and hiring process of prospective new colleagues, and implement the onboarding process of each

Operations Manager

Mortgage Business Unit Operations Analyst