Customer Experience and Optimization Manager

Stericycle

Customer Experience Manager at Sharps Medical Waste Services enhancing client relationships and compliance. Driving operational improvement and supporting customer success throughout Alabama.

Posted 5/22/2026full-timeRemote • Alabama • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with key customer contacts across assigned accounts
Conduct and support site audits alongside operations leadership to ensure compliance with regulated medical waste standards
Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources, delivering clear and actionable insights for customer presentations
Provide proactive and on-demand customer training on waste segregation, safety protocols, and compliance best practices
Identify opportunities for operational improvement, waste reduction, and cost efficiency across customer sites
Monitor customer satisfaction and proactively address concerns to improve retention and service quality
Partner with Operations to conduct quarterly business reviews and evaluate account performance
Identify and support revenue growth opportunities within existing accounts, including contract optimization and referrals
Maintain detailed documentation of site visits, customer interactions, and improvement recommendations
Support new account implementations to ensure smooth onboarding and service execution
Collaborate cross-functionally with Sales and Operations to align on customer needs and business objectives.
Perform additional duties as needed

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Environmental Services, or related field preferred
2+ years of experience in account management, customer success, or business development, preferably in healthcare, environmental services, or a regulated industry
Experience managing large, multi-site customer accounts with revenue portfolios of $5M+ preferred
Strong communication and relationship-building skills, both written and verbal
Highly organized with strong attention to detail and the ability to manage multiple priorities
Proficient in Microsoft Excel and comfortable working with CRM and reporting tools
Ability to identify customer risks and proactively develop retention and optimization strategies
Willingness and ability to travel throughout Louisiana, including occasional overnight stays
Ability to travel 75% of the time (throughout Alabama)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreport generationwaste segregationsafety protocolscompliance standardsoperational improvementcost efficiencycustomer trainingaccount managementbusiness development

Soft Skills

communication skillsrelationship-buildingorganizational skillsattention to detailmulti-priority managementcustomer satisfactionproactive problem-solvingcollaborationcustomer retentionoptimization strategies