Hospital Service Manager

Stericycle

Oversee healthcare waste operations and customer service programs for hospitals. Join an industry leader in medical waste management with opportunities for career growth.

Posted 5/15/2026full-timeRemote • Maryland, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for assigned hospital and healthcare system accounts
Build and maintain strong relationships with hospital leadership, including EVS, Facilities, Nursing, Safety, Infection Prevention, and other stakeholders
Ensure all contracted services are executed safely, efficiently, and in alignment with customer expectations and company standards
Oversee daily hospital waste operations including staffing coordination, scheduling, inventory management, and operational performance
Supervise and support hospital waste technicians, leads, coordinators, and onsite personnel while ensuring adequate staffing coverage
Monitor operational trends, waste volumes, service efficiencies, and container utilization to identify improvement opportunities
Respond to customer concerns, escalations, operational disruptions, and critical service issues in a timely and professional manner
Conduct operational, compliance, and safety audits while ensuring adherence to DOT, HIPAA, medical waste, hazardous waste, and other regulatory requirements
Partner cross-functionally with Operations, Compliance, Transportation, Hazardous Waste, and Customer Service teams to support service execution and continuous improvement initiatives
Support hospital installations, new program rollouts, renovations, and service expansion projects while minimizing disruption to operations
Other additional duties as required

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Environmental Services, Operations Management, or related field preferred; equivalent work experience considered
Minimum of 5 years of leadership experience in healthcare services, environmental services, waste management, logistics, or related operational environments preferred
Experience working within hospitals or regulated healthcare environments strongly preferred
Demonstrated experience leading teams, managing customer relationships, and driving operational performance
Strong understanding of safety, compliance, and regulatory requirements in healthcare or industrial service environments
Strong communication, organizational, analytical, and problem-solving skills
Proficient in Microsoft Office Suite and operational reporting tools
Ability to travel frequently, including overnight travel as needed
Ability to thrive in fast-paced, customer-focused, highly regulated healthcare environments

Benefits

Comp & perks

Paid training
Strong benefits
Career growth opportunities
Ability to make a direct operational impact

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational performancestaffing coordinationinventory managementcompliance auditssafety auditswaste managementlogistics managementcustomer relationship managementregulatory complianceprogram rollout

Soft Skills

leadershipcommunicationorganizational skillsanalytical skillsproblem-solvingrelationship buildingcustomer focusteam managementadaptabilitytime management