Retention Specialist, Sales
Stericycle
full-time
Posted on:
Location Type: Office
Location: Bannockburn • Illinois • United States
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About the role
- Responsible for retaining customers that are ‘at risk’ or have requested cancellation
- Support cancellation/downgrade requests for individual and multi-location accounts
- Determine customers’ needs/requirements and negotiate resolutions
- Negotiate contracts to retain customer business
- Manage cases assigned within prescribed service level expectations
- Proactively contact customers identified as 'at risk'
- Utilize technology based CRM for lead follow-up and pipeline management
Requirements
- Education equivalent to Bachelor’s Degree in sales or marketing preferred
- Two or more years of telesales experience
- Ability to manage and develop existing and prospective accounts
- Experience with customer relations and support
- Must have good knowledge of business processes and order entry systems
Benefits
- health care program which includes medical, dental, vision and prescription coverage
- healthcare and dependent care flexible spending accounts
- life and accidental death and dismemberment insurance
- employee assistance program
- tuition reimbursement
- paid vacation and sick time
- 401(k) plan
- employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telesalescustomer relationsorder entry systemsnegotiationaccount management
Soft skills
customer retentionproblem-solvingcommunicationnegotiationproactive outreach
Certifications
Bachelor’s Degree in salesBachelor’s Degree in marketing