National Account Manager
Stericycle
full-time
Posted on:
Location Type: Hybrid
Location: New Jersey • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary customer-facing liaison for national accounts, managing ~ $10M in annual revenue.
- Build and maintain trusted relationships with key decision-makers across healthcare and life sciences organizations.
- Coordinate with internal operations, administrative, and billing teams to ensure timely responses to customer needs (e.g., POs, usage reports, service adjustments).
- Conduct annual and quarterly business reviews with key clients to review performance, compliance, and opportunities for expansion.
- Monitor account health to identify churn risks, pricing opportunities, and customer satisfaction trends.
- Provide customer training and education on regulated and hazardous waste handling requirements.
- Use Excel and internal reporting tools to analyze account data, service metrics, and growth trends.
- Identify and pursue new national account opportunities across the U.S. and large quantity (LQ) opportunities in New Jersey and the Northeast region.
- Develop tailored proposals and pricing strategies for new prospects.
- Collaborate with leadership to onboard new accounts and ensure a seamless transition to account management.
Requirements
- 5+ years of experience in account management or business development, preferably in healthcare services, environmental services, waste management, or another compliance-heavy industry.
- Proven ability to manage large, multi-location customers and revenue portfolios exceeding $5M+.
- Strong customer relationship and communication skills, both written and verbal.
- Organized and detail-oriented, with the ability to juggle multiple priorities and coordinate cross-functional teams.
- Proficient in Excel and comfortable with CRM/reporting tools.
- Demonstrated ability to identify customer risks and proactively develop retention strategies.
- Bachelor’s degree preferred; equivalent experience will be considered.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementbusiness developmentcustomer trainingdata analysisretention strategies
Soft skills
customer relationship skillscommunication skillsorganizational skillsdetail-orientedability to juggle multiple priorities