Service Administrator
Stericycle
full-time
Posted on:
Location Type: Office
Location: Littlehampton • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide a high level professional administrative support to the transport and site operations in relation to Steriworks system maintenance
- Responsible for the maintenance and development of the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting
- General administrative duties such as answering phones, filing, support for team members and other duties as assigned
- Update and maintain daily data entry forms – including, but not limited to, KPI’s, Route Logs, EA Quarterly Returns
- Checking and balancing of driver paperwork– consignment notes & route sheets – to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate
- Month end account reconciliation – Ensuring all routes and paperwork has been checked & balanced
- Printing and issuing all relevant paperwork required for drivers to carry out daily routes
- Responding to Salesforce cases, by investigation or inquiry, forwarding on to relevant person / department, obtaining and providing any requested documentation
- Customer service (external) – Responding to customer enquiries be phone, fax, email, letter in a timely fashion
- Actioning any customer requests and / or forwarding on to the relevant person / department
Requirements
- Excellent organisation skills and attention to detail
- Good communicator with both team members and customers
- Good administrative skills, i.e. typing, coordination of systems
- Ability to work without supervision
- Ability to manage time and complete multi tasks in line with timescales
- Good knowledge of information technology especially Microsoft Office (Word, Excel, Access) and Steripoint
- Self-motivated, reliable and enthusiastic
- A team player, well able to work effectively under pressure and who is looking for a challenge
Benefits
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryaccount reconciliationcustomer liaisonmanagement reportingKPI monitoringroute logsmonth end account reconciliationpaperwork checkingbilling amendmentscustomer service
Soft skills
organisation skillsattention to detailcommunicationadministrative skillstime managementmulti-taskingself-motivatedreliableenthusiasticteam player