Service Administrator
Stericycle
full-time
Posted on:
Location Type: Office
Location: Ilkeston • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide a high level professional administrative support to transport and site operations in relation to Steriworks system maintenance.
- Responsibility for the maintenance and development of the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting.
- General administrative duties such as answering phones, filing, support for team members and other duties as assigned.
- Update and maintain daily data entry forms – including, but not limited to, KPI’s, Route Logs, EA Quarterly Returns.
- Checking and balancing of driver paperwork– consignment notes & route sheets – to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.
- Month end account reconciliation – Ensuring all routes and paperwork has been checked & balanced.
- Printing and issuing all relevant paperwork required for drivers to carry out daily routes.
- Responding to Salesforce cases, by investigation or inquiry, forwarding on to relevant person / department, obtaining and providing any requested documentation.
- Customer service (external) – Responding to customer enquiries be phone, fax, email, letter in a timely fashion.
Requirements
- Excellent organisation skills and attention to detail.
- Good communicator with both team members and customers.
- Good administrative skills, i.e. typing, coordination of systems.
- Ability to work without supervision.
- Ability to manage time and complete multi tasks in line with timescales.
- Good knowledge of information technology especially Microsoft Office (Word, Excel, Access) and Steripoint.
- Self-motivated, reliable and enthusiastic.
- A team player, well able to work effectively under pressure and who is looking for a challenge.
Benefits
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryaccount reconciliationcustomer liaisonmanagement reportingKPI monitoringroute logsmonth end account reconciliationpaperwork checkingbilling amendmentsmulti-tasking
Soft skills
organisation skillsattention to detailcommunicationself-motivatedreliableenthusiasticteam playerability to work under pressuretime managementindependence