Customer Service Executive
Stericycle
full-time
Posted on:
Location Type: Office
Location: Sale • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
- Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
- Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
- Ability to understand, analyse and interpret data and customer reporting.
- Pro-actively keep customers updated on all aspects of their enquiry in a timely manner.
- Accurately record clear and concise notes for each customer interaction within the CRM system.
- Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction.
- Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits.
- Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.
- Identify and escalate any process issues, offering positive suggestions/ideas for suitable resolutions.
- Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs.
Requirements
- High School or equivalent
- Be able to demonstrate an ability to work within a fast paced environment within the service industry.
- Able to work on own initiative or as part of a wider team.
- Demonstrate a logical thought process in line with customer demands and expectations.
- Excellent verbal and written communication skills.
- Demonstrate commercial awareness.
- Competent in all Microsoft packages.
- Strong problem solving skills with attention to detail.
- Results oriented.
Benefits
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer reportingcredit calculationproblem solvingfirst contact resolution
Soft skills
customer servicerelationship buildingcommunicationinitiativeattention to detailresults orientedlogical thought process
Certifications
High School diploma or equivalent