Customer Success Associate

Steppingblocks

full-time

Posted on: 3/31/2026

Location Type: Remote

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About the role

Onboarding and training during solutions’ launch at partner institutions
Assisting in the design, hosting, and facilitation of trainings and webinars for partner institutions
Working with partners to identify their use cases and provide solutions/best practices
Answering questions and troubleshooting customer technical problems
Escalating issues to proper teams using tickets and other communication channels, when necessary
Generating content for customer success newsletters
Collecting and analyzing customer feedback to provide to the Product Team
Developing and documenting knowledge into helpful content
Tracking customer service KPIs and metrics
Develop superior customer service relationships with clients
Proactively learning Steppingblocks’ solutions, competitive products, and market knowledge
Updating all interactions and tasks in the HubSpot CRM application

2-4 years of customer success experience or similar
Higher Education (colleges/universities) industry experience preferred
Meticulous attention to detail
Experience and/or passion for data and data analytics
Excellent verbal and written communication skills, including group presentations
Experience with troubleshooting and managing customer requests
Ability to work in a high-energy, fast-paced startup environment
HubSpot CRM experience
Proficient with standard corporate productivity tools (i.e. - Asana, Slack, Zoom, Loom, Canva, etc.)
Self-starter with strong attention to time management and productivity standards

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successdata analyticstroubleshootingKPI trackingcontent development

Soft Skills

attention to detailverbal communicationwritten communicationtime managementself-starter