Senior Manager, Instructor Community – Excellence

Stepful

Senior Manager leading instructor community and excellence at Stepful. Define teaching excellence and develop systems for instructor support in healthcare education.

Posted 8/3/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $125,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instructional quality and curriculum development, with a strong focus on building effective coaching systems and performance tracking tools. Proven ability to lead and motivate teams while leveraging data to drive improvements in educational outcomes.

Highest-signal resume keywords

Instructional Quality ManagementCurriculum DevelopmentTeam LeadershipCoaching and FeedbackData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance TrackingObservation RubricsCoaching WorkflowsCurriculum AdaptationAI-Enabled Tools

Soft Skills

Strong CommunicationCharismatic LeadershipCoaching Skills

Tools & Technologies

Self-Serve ToolsDashboards

Industry Keywords

Education OperationsInstructor QualityCohort ManagementStudent EngagementPass Rates

About the role

Key responsibilities & impact

Define what great instruction looks like at Stepful across entry level certificate programs, and build coaching rubrics and cadences that help instructors embody that standard.
Build and motivate a thriving community of Stepful instructors — creating spaces (virtual) where instructors connect, share best practices, and feel recognized for their impact on students.
Develop self-serve tools and dashboards that give instructors real-time visibility into their classroom impact — pass rates, student engagement, cohort progress — so they can drive their own improvement.
Run recognition programs and feedback loops that motivate instructors to go above and beyond for students and to contribute innovation and improvement ideas back to the team.
Manage a Cohort Logistics Manager who owns end-to-end scheduling across the instructor network, and 2–3 Instructor Quality Managers who support coaching, observation, and onboarding.
Maintain a real-time view of instructor health across the network - tracking tenure, performance trends, and risk - use that data to inform hiring, offboarding, and coverage decisions.
Partner with the curriculum team to ensure instructors are translating the latest content into effective classroom delivery — adapting correctly to cohort needs and flagging real-world gaps that should inform future curriculum updates.
Use student outcome data (pass rates, engagement, completion) as a quality signal — connecting instructor performance to learning outcomes and iterating to reduce variability across cohorts
Experiment with AI-enabled coaching and observation tools to improve feedback speed and consistency at scale.
Work closely with Curriculum , Product teams on program modifications. Work with Growth teams on cohort scheduling.
Support new program launches in entry-level certificates.

Requirements

What you’ll need

5+ years of experience in instructional quality, curriculum, or education operations
Experience managing a large team or network of contractors / adjunct teams
Background as a teacher, so you speak the language our instructors understand
Proven ability to build systems from scratch — observation rubrics, coaching workflows, performance tracking — and get others to actually use them.
Comfort operating independently in an ambiguous, fast-moving environment; you don't need a perfect playbook to take action.
Strong communication and coaching skills — you’re charismatic and comfortable leading large groups. You know how to deliver feedback in a way people can receive and act on.

Benefits

Comp & perks

Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy, including:
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2026