Group Operations Manager, Surgical Services

Stepful

Group Operations Manager responsible for the Surgical Tech enterprise program at Stepful. Overseeing operations, building playbooks, and managing enterprise relationships.

Posted 6/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $163,000 - $206,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Surgical Tech enterprise program. You're responsible for how this program runs from the moment a health system signs to the moment their employees graduate and step into their roles. That includes onboarding, program delivery, partner reporting, and renewal readiness.
Build enterprise playbooks. Design the operational blueprints that let us run this program consistently across multiple enterprise clients — onboarding workflows, escalation protocols, quality review frameworks, outcome reporting. These playbooks should work whether we have 3 partners or 30.
Manage enterprise relationships. Serve as a senior point of contact for key enterprise partners. Understand their workforce goals, anticipate their concerns, and build the kind of trust that leads to expanded programs and long-term contracts.
Align internal stakeholders. Customer Success owns the relationship. Solutions Architecture scopes the deal. Learning designs the curriculum. Product and Engineering build the tools. Your job is to make sure all of them are working toward the same outcomes for the client — and to resolve the friction when they're not.
Lead and develop a team. Manage a team of operations managers and coordinators supporting the enterprise Surgical Tech program. Set clear expectations, develop your people, and build a team culture that can handle the complexity of enterprise delivery.

Requirements

What you’ll need

7+ years of operations, program management, or consulting experience, with significant B2B or enterprise focus
Demonstrated experience building playbooks or standardized operating procedures for complex, multi-stakeholder programs
Strong external relationship management skills — you're comfortable in client-facing settings and can hold your own in a room with health system executives
Track record of aligning internal cross-functional teams around a shared operational goal
Experience managing and developing a team
Ability to zoom out to strategy and zoom in to execution — sometimes in the same meeting
Bonus points if:
You have experience in healthcare workforce, clinical training, or allied health programs
You've worked in a high-growth startup scaling an enterprise business
You have an MBA or equivalent analytical background

Benefits

Comp & perks

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Hard Skills & Tools

operations managementprogram managementconsultingbuilding playbooksstandardized operating proceduresteam managementcross-functional alignmentstrategic planningexecution

Soft Skills

relationship managementclient-facing skillstrust buildingteam developmentcommunicationproblem-solvingleadershiporganizational skills

Certifications

MBA