Senior Operations Manager, B2B Operations Enablement

Stepful

Senior Operations Manager managing B2B operations and program launches for healthcare training. Leading process design and cross-functional coordination in a fast-growing environment.

Posted 6/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $138,000 - $174,000 per yearWebsite

About the role

Key responsibilities & impact

Own new program and client launch operations. Build and run the end-to-end launch process for first-time programs at new clients and new programs at existing clients — covering launch planning, QA, cross-functional coordination, and go-live readiness. Programs you'll work across include PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as we expand.
Design operational infrastructure for new modalities. When we launch a new delivery model — partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes — you build the operational backbone that makes it work. You think through the implications before go-live, not after.
Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.
Lead and develop two direct reports. Set clear goals, coach consistently, and build a team that can handle complexity with minimal escalation.
Work cross-functionally. You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications. You're comfortable in all those rooms and good at getting to a shared plan.

Requirements

What you’ll need

5+ years of operations or consulting experience, with meaningful B2B or enterprise focus
Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick
Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule
Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
Ability to manage a team while staying close to the work yourself
Comfort with ambiguity — you can build structure where there isn't any.

Benefits

Comp & perks

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Hard Skills & Tools

operations managementprocess designproject managementSOP documentationworkflow designQA processesSSO integrationplatform integrationB2B operationsenterprise operations

Soft Skills

leadershipcoachingcross-functional collaborationdetail-orientedproblem-solvingadaptabilitygoal settingcommunicationteam managementcomfort with ambiguity