Senior Operations Manager, Career Coaching

Stepful

Senior Operations Manager focusing on career coaching for Stepful's growing student base. Leading team of coach managers to drive successful placement outcomes and build scalable systems.

Posted 6/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $138,000 - $174,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a growing team of coach managers responsible for frontline career coaching and job placement support — developing their skills, setting performance standards, and creating the conditions for them to do their best work.
Build for scale, not just for today. Design and implement the operating infrastructure — playbooks, workflows, automation, quality frameworks — that lets a larger team deliver high-quality placement outcomes without a proportional increase in headcount.
Drive placement outcomes. Own the metrics that matter: placement rates, time-to-placement, employer satisfaction, and student career outcomes. Identify where we're falling short and build action plans to close the gap.
Experiment and iterate. Test new approaches to career coaching, externship matching, and employer engagement. Use data to evaluate what's working and move fast on the findings.
Work cross-functionally. Partner with Product, Learning, and Engineering to surface insights from the coaching team and help shape the tools and features that support student career success.

Requirements

What you’ll need

3+ years of operations or consulting experience
2+ years in a D2C startup environment
Experience managing managers, not just individual contributors
Strong analytical skills and a track record of using data to improve outcomes at scale
Ability to hold strategy and execution at the same time — you can set the direction and roll up your sleeves
Comfort operating in a high-growth, fast-changing environment
Bonus points if: You have an MBA
You've previously built or scaled a coaching or placement operation
You have experience in healthcare or workforce development

Benefits

Comp & perks

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance metricsworkflow designautomationquality frameworkscoachingjob placementexternship matchingemployer engagementoperations management

Soft Skills

leadershipanalytical skillsstrategic thinkingexecutionadaptabilitycross-functional collaborationproblem-solvingcommunicationteam developmentaction planning

Certifications

MBA