Group Manager, Operations

Stepful

Group Manager, Operations at Stepful overseeing strategic initiatives to enhance student experience and team management in an edtech environment

Posted 5/8/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Drive strategic initiatives to improve a large portion of the student journey from learning to job placement
Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale
Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators
Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals
Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates
Work cross-functionally with product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps

Requirements

What you’ll need

5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment
Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals
Ability to own both strategy & execution
Ability to align multiple stakeholders on the strategic direction for the business
Ability to work directly with external partners and clients
Bonus points if:
You have an MBA
You’ve previously worked at a startup
You have experience working in healthcare

Benefits

Comp & perks

Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Open vacation policy, including:
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2026

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

metrics trackingprocess optimizationdata analysisproject managementexperimentation designautomationaction plan developmentstrategic planningproduct feature scopingstudent success metrics

Soft Skills

analytical acumenstakeholder alignmentcross-functional collaborationcommunicationleadershipstrategic executionclient relationship managementteam managementproblem-solvingadaptability

Certifications

MBA