Operations Manager
Stepful
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
- Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
- Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
- Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
- Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
- Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.
Requirements
- You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
- You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
- You can own both strategy & execution
- You can motivate a team to support a large number of students
- You are willing to do whatever it takes to get the job done successfully
- You aren’t afraid to get your hands dirty
- You learn quickly through experimentation
- You thrive in a fast-paced, ambiguous environment
- Bonus points if:
- You have an MBA
- You worked at a startup
- You have taught or coordinated online courses at scale
- You worked in healthcare
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2025
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
metrics trackingprocess optimizationdata analysisproject managementexperimentationaction plan developmentstudent retention strategieslearning outcomes measurementautomationproduct feature scoping
Soft skills
analytical skillsteam motivationstrategic thinkingexecutionadaptabilityproblem-solvingcommunicationleadershipcollaborationresilience
Certifications
MBA