Student Financial Success Coach
Stepful
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Entry Level
About the role
- Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
- Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
- Answer phone calls from current and potential students in the program.
- Respond to email, SMS, and social media inquiries from potential students.
- Create and update help documentation that supports our students navigate frequently asked questions
- Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.
Requirements
- Two years of experience in career services or student coaching role (preferred)
- Comfort speaking with students about financial obligations and collecting payments
- Front, Freshdesk or Hubspot experience (preferred)
- Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
- Strong problem-solving skills to address issues and identify improvement opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillsattention to detail