Senior Partnership Manager, Healthcare
Stepful
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $170,000 per year
Job Level
Senior
About the role
- Serve as the primary point of contact for top-tier partners, building strong relationships, addressing concerns effectively, and opening new expansion opportunities.
- Establish and own feedback loops from partners, translating insights into actionable recommendations for our operations and learning teams.
- Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization.
- Create playbooks to activate and expand seats at scale across all of our clinical partners, and manage their implementation and improvement through our team of Externship Coordinators.
- Act as a partner advocate, providing internal teams with feedback on how we can evolve our solution and operations to better serve our externship partners.
- Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches.
Requirements
- You have proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients
- You excel at driving alignment across teams and balancing client needs with organizational priorities
- You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership.
- You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
- You have excellent verbal and written (e.g., client-ready slides, emails) communication skills
- You love systems-building and creating scalable infrastructure from the ground up
- You’re an effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2025
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship managementclient advocacystrategic thinkinginfluencingcommunicationsystems-buildinggoal settingteam motivationcollaborationproblem-solving