Senior Operations Manager
Stepful
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $170,000 per year
Job Level
Senior
About the role
- Drive strategic initiatives to improve a large portion of the student journey from learning to job placement
- Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale
- Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators
- Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals
- Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates
- Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps
Requirements
- 5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment
- Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals
- Ability to own both strategy & execution
- Ability to align multiple stakeholders on the strategic direction for the business
- Ability to work directly with external partners and clients
- Bonus points if:
- You have an MBA
- You’ve previously worked at a startup
- You have experience working in healthcare
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2025
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
metrics trackingprocess optimizationdata analysisproject managementexperimentation designautomationaction plan developmentstrategic planningproduct feature scopingstudent success metrics
Soft skills
analytical acumenstakeholder alignmentcross-functional collaborationcommunicationleadershipstrategic executionclient relationship managementteam managementproblem-solvingadaptability
Certifications
MBA