Stepful

Associate Director, People Operations

Stepful

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $160,000 - $185,000 per year

Job Level

Senior

About the role

  • Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs.
  • Operate in a founding People Operations role reporting to the VP of People; own People Ops programs end-to-end.
  • Set strategy, design programs, run launches, enable managers, measure outcomes, and iterate quickly.
  • Ship cadences, playbooks, templates, and KPIs for onboarding, performance, engagement, and manager enablement.
  • Own HRIS, performance/engagement platforms, and LMS; design and maintain integrations and automated employee lifecycle flows.
  • Coach managers on feedback, performance expectations, team dynamics, and change; lead low-to-moderate ER matters.
  • Maintain processes and compliance (offboarding, I-9/E-Verify, leaves, multi-state compliance) and refresh policies with Legal/Compliance.
  • Partner with Finance, Legal/Compliance, IT, Recruiting to scale reliable, repeatable processes.
  • Location: Hybrid — Tue–Thu in SoHo HQ (408 Broadway, NYC).

Requirements

  • 6+ years in People Operations/Program Management, with a record of shipping company-wide programs and improving them with data.
  • Hands-on experience running onboarding and performance cycles in high-growth or dynamic environments.
  • Systems mindset: you’ve administered HRIS platforms, built integrations, and automated workflows.
  • Strong analytical skills; you build dashboards and drive decisions from metrics.
  • Practical knowledge of multi-state compliance and sound judgment on sensitive people issues.
  • Clear communicator, low-ego collaborator, bias for action.
  • Bonus: Built programs 0→1 at a startup