Senior Customer Value Engineer

Stena Center for Financial Technology

full-time

Posted on: 8/26/2025

Origin: • 🇺🇸 United States • New York

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💰 $175,000 - $225,000 per year

Senior

PythonSQL

About the role

Taktile exists to create value for organizations through smarter and safer decisions at scale. As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform. Work in partnership with Taktile's Sales and Solutions Team and ensure our customers maximize value from Taktile throughout their lifecycle. Support customers in maximizing value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical as much as business perspective. Collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams. Develop deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage. Orchestrate and drive customer renewals and identify potential for new use cases throughout the customer lifecycle. Work with product and engineering teams to translate knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems. Open to hybrid work model and can work from our NYC office at least three days per week.

Curious and Creative - You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole Customer Centric - You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support Entrepreneurial - You’re hands on and driven to shaping the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team Experienced - You have 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers